Press Release

Assistance Programs Available for FirstEnergy Customers in Pennsylvania to Help with Winter Heating Bills

Company Release -
2/15/2018 4:00 PM ET

GREENSBURG, Pa., Feb. 15, 2018 /PRNewswire/ -- Financial assistance programs continue to be available for FirstEnergy customers in Pennsylvania who need help with winter heating bills.

FirstEnergy Corp. Logo (PRNewsfoto/FirstEnergy Corp.)

FirstEnergy'sPennsylvania utilities include Metropolitan Edison Company (Met-Ed), Pennsylvania Electric Company (Penelec), Pennsylvania Power Company (Penn Power), and West Penn Power Company (West Penn Power).

Assistance to qualifying customers is available through the Dollar Energy Fund, the Low-Income Home Energy Assistance Program (LIHEAP) and the Pennsylvania Customer Assistance Program (PCAP).

  • Dollar Energy Fund is an emergency hardship fund designed to help residential customers who have suffered a recent financial hardship and need temporary help in paying their electric bill.  Program funding is provided by FirstEnergy customers, company employees, and FirstEnergy shareholders.  The distribution of funds is administered by the Dollar Energy Fund.  For information call 888-282-6816 or go to
  • LIHEAP is a federally-funded grant program administered by the Commonwealth of Pennsylvania through its network of local county assistance offices.  LIHEAP provides customers help with paying winter heating bills.  LIHEAP funds may be used to pay an electric bill even if electricity is not the main source of heat.  For information about LIHEAP call 866-857-7095 or go to
  • The Pennsylvania Customer Assistance Program (PCAP) helps residential customers maintain electric service and eliminate their past-due balance by offering a reduced bill that is based on a percentage of income and debt forgiveness.  Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made in-full.  PCAP participants also are automatically enrolled in the Equal Payment Plan (EPP) – a budget plan that provides the ability to make consistent monthly payments.  Enrollment in the EPP is a requirement for PCAP and customers must have a gross household income at or below 150 percent of the Federal Poverty Income Guidelines.  For enrollment information call 888-282-6816.

FirstEnergy Pennsylvania residential customers also can manage their electric bills through the FirstEnergy Equal Payment Plan (EPP).  With EPP, customers can make consistent monthly payments to avoid seasonal highs and lows in their electric bills.  To apply or learn more about other company programs, visit or call 800-545-7741.

In addition to the payment options, FirstEnergy offers a Medical Certification program.  Disconnection of electric service resulting from overdue bills can be delayed up to 30 days if it is determined that the loss of electric service would be especially dangerous to the health of a permanent member of a customer's household.  An appropriate health care professional must complete a Medical Certification Form describing the resident's medical condition.  The Medical Certification process also can be used to restore electric service after a customer has been disconnected. 

FirstEnergy also offers a program called Third Party Notification where a relative, friend, clergy, or social service agency can be notified along with the customer if electric service is about to be disconnected.  The third party is not obligated to pay the overdue bills, but can help make payment arrangements for the customer who might have difficulty paying their bill.

Met-Ed serves about 560,000 customers within 3,300 square miles of eastern and southeastern Pennsylvania.  Follow Met-Ed on Twitter @Met Ed and on Facebook at

Penelec serves nearly 600,000 customers within 17,600 square miles of northern and central Pennsylvania.  Follow Penelec on Twitter @Penelec and on Facebook at

Penn Power serves approximately 163,000 customers within 1,100 square miles of western Pennsylvania.  Follow Penn Power on Twitter @Penn Power, and on Facebook at

West Penn Power serves approximately 720,000 customers within 10,400 square miles of central and southwestern Pennsylvania.  Follow West Penn Power on Twitter @W_Penn_Power and on Facebook at

FirstEnergy Corp. (NYSE: FE) is dedicated to safety, reliability and operational excellence.  Its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland and New York.  The company's transmission subsidiaries operate more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions.  Follow FirstEnergy online at  Follow FirstEnergy on Twitter:  @FirstEnergyCorp.

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